Privacy Policy

Last updated: 2026

Kaloriez (“we”, “our”, or “us”) operates the website https://kaloriez.com.au and provides high-protein meal preparation and delivery services across Melbourne.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Billing information

Order Information

• Meals selected
• Dietary notes or kitchen requests
• Order history

Technical Information

• IP address
• Browser type
• Device information
• Website usage data via analytics tools

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates
• Provide customer support
• Improve our website and services
• Send order confirmations and service notifications
• Prevent fraud and maintain website security

We do not sell or rent your personal information to third parties.

3. Payments

Payments on our website are processed securely through third-party payment providers such as Stripe.

We do not store full credit card details on our servers.

Payment providers may collect payment information in accordance with their own privacy policies.

4. Cookies & Website Analytics

Our website may use cookies to:

• Improve user experience
• Track website performance
• Analyse visitor behaviour

You may disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information using industry-standard security practices.

However, no internet transmission can be guaranteed to be completely secure.

6. Third-Party Services

We may use trusted third-party services including:

• Payment processors
• Email systems
• Analytics tools

These providers only access information necessary to perform their services.

7. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your account information

To do so, please contact us.

8. Contact Us

If you have questions about this Privacy Policy, please contact:

Kaloriez Delivery Centre
📧 enquiries@kaloriez.com.au
📍 Burwood Rd, Hawthorn VIC 3122