Refund & Returns Policy
Last updated: 2026
Due to the perishable nature of fresh prepared meals, Kaloriez has specific policies regarding refunds and returns.
1. Order Changes
Orders may be modified or cancelled before the weekly order cut-off time.
After the cut-off, meals enter production and changes may not be possible.
2. Refund Eligibility
Refunds may be issued if:
- An order cannot be delivered
- Meals arrive damaged or unsafe to consume
- Incorrect items are delivered
Customers must notify us within 24 hours of delivery.
3. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind
- Incorrect selections made during ordering
- Dietary preferences not specified at checkout
- Missed deliveries due to incorrect addresses
4. Delivery Issues
If your order has not arrived or you experience delivery issues, please contact us as soon as possible.
5. Quality Concerns
If you experience an issue with meal quality, please contact us with:
- Order number
- Description of the issue
- Photo if applicable
We will review the situation and offer a suitable resolution.
6. Contact
For refund enquiries please contact: